Following are some of the issues that call center agents are dealing with as they pitch Final Expense policies.
I present these issues as quantifying questions.
- How many customers are seeing false TV commercials about paying less than a dollar a day for a policy face amount of $30,000?
- How many people still expect to pay for final expense policies by personal check?
- How many 74-year-old males expect to pay monthly rates that are available only to 55-year-old males?
- How many 80-year-olds also want low monthly premiums?
- How many people expect to get affordable monthly rates when they refuse to provide their lists of medications?
- How many people pretend to be interested in buying — calling just as a lark or just to kill time?
- How many people want an application for insurance in their hands with an accompanying brochure before they buy a policy?
- How many people call before thinking at all about their monthly budget?
- How many people call without finding out that their children signed them up already?
- How many people call without their spouses also on the phone? Some of these people assert that they must consult their wives, husbands, or life partners?
- How many people let their grandchildren make calls on their house or cell phones?
- How many people withhold information from an agent, and then find out that the insurance carrier has rejected them?